Return and Refund Policy
At Rich Petal, we strive to provide our customers with the finest products and a seamless shopping experience. To ensure your satisfaction, we have a comprehensive Return and Refund Policy in place.
Duration for Return/Refund Request:
Customers can initiate a return or refund request within two days of receiving the product.
Eligibility Criteria for Return/Refund:
For a successful return or refund, the product’s final packaging, as displayed, should remain unopened. If the seal is broken, the product is ineligible for return.
Condition of Returned Products:
Returned products must be in their original condition, unused, and with all tags and packaging intact to qualify for a refund.
Exclusions:
This Return and Refund Policy does not cover products that have been used, opened, or damaged after delivery. It also does not apply to customized or personalized products.
Shipping Costs Responsibility:
Customers are responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable. If a refund is processed, the return shipping costs will be deducted from the refund amount.
Free Shipping and Deductions:
In cases where free shipping is provided through coupons or promotional offers, the original shipping charges will be deducted from the returned amount. The remaining amount, excluding shipping charges, will be refunded back to the customer.
Return Process:
To initiate a return or refund, customers can contact our customer support team within the specified duration. Our team will guide you through the process and provide assistance at every step.
Return Address:
To initiate a return, please mail your product to our designated return address. For the exact address, contact our customer support team through the provided WhatsApp number.
Return Shipping Time:
The time it takes for the returned product to reach us may vary depending on your location. We recommend using a traceable shipping service for accurate tracking.
Tractable Shipping for Expensive Items:
For more expensive items, we advise using a traceable shipping service or purchasing shipping insurance. While we strive to provide a smooth return process, we cannot guarantee the receipt of returned items.
Refund Processing Time:
Refunds will be processed promptly once the returned product is received and inspected. The processing time may vary based on the original payment method.
Refund Confirmation:
Customers will be notified once their refund has been processed within the specified time frame.
Refund Method:
Refunds will be processed through the original payment method used during the purchase.
Restocking Fees (if applicable):
Any applicable restocking fees for returned items will be communicated clearly to customers.
International Returns:
For international returns, please follow the specified instructions. Additional considerations or costs may apply.
Communication Protocol:
To communicate return or refund requests, customers can contact our customer support team through the provided WhatsApp number.
Disclaimer:
This Return and Refund Policy is subject to change, and customers are advised to review it periodically.
For any questions or concerns regarding our Return and Refund Policy, please contact our customer support team through the provided WhatsApp number. Thank you for choosing Rich Petal.